At Beauty Aura Life, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return or refund under the conditions below.
Returns
You may request a return within a specified period after receiving your order. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will review the issue and provide an appropriate solution, such as replacement or refund.
Refunds
Once your returned item is received and inspected:
- If approved, you will receive a cash refund for the eligible amount
- Refunds will be issued through the same payment method used at checkout or another agreed method
- Processing time may vary depending on verification and payment method
Exchanges
We offer exchanges only for items that are defective, damaged, or incorrectly delivered. In other cases, returns may be processed as a refund followed by a new order if needed.
Order Cancellation
Orders can be cancelled before shipment. Once the order has been dispatched, cancellation may no longer be possible.
Contact Information
For return, refund, or exchange requests, please contact:
[email protected]